05258 5555 Consulting Hotline
  • Original photos
  • Rare guitars & accordions
  • Own professional workshop

General Terms and Conditions

GENERAL TERMS AND CONDITIONS

1. Scope

The following Terms and Conditions (Terms) apply to all orders placed via our online shop.

These Terms also apply to businesses for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any business.

2. Contractual partner, formation of contract, options for corrections

The contract is concluded with MusikCenter Scharte e.K..

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text

The language(s) available for concluding the contract: German, English, French, Spanish

We save the text of the contract and forward the order data and our Terms and Conditions to you on a durable medium. You may also view the text of the contract in our customer login area.

4. Delivery conditions

Delivery costs may apply to the product prices displayed. Further information on delivery costs, if applicable, are explained within individual product offers.

You are entitled to collect your order from MusikCenter Scharte e.K., Thülerstr. 4, 33154 Salzkotten, Deutschland during the following hours of business: By appointment!

Shipping costs

Shipment / shipping costs

The shipping costs within the following countries (except Germany) amounts to 19.00Euro.

From an order of 199,00Euro we deliver free of charge.


The shipping costs within Germany amounts to € 5.50. As of an order value of € 50 we deliver free of shipping costs.

Delivery

We deliver to the below-mentioned countries:

CountryShipping costsFREE SHIPPING ON
Germany 5,50 EURO 50,00 EURO
Belgium 19,00 EURO 199,00 EURO
Austria 19,00 EURO 199,00 EURO
France 19,00 EURO 199,00 EURO
Czech Republic 19,00 EURO 199,00 EURO
Denmark 19,00 EURO 199,00 EURO
Netherlands 19,00 EURO 199,00 EURO
Poland 19,00 EURO 199,00 EURO
United Kingdom 19,00 EURO 199,00 EURO
Italy 19,00 EURO 199,00 EURO
Ireland 19,00 EURO 199,00 EURO
Iceland 19,00 EURO 199,00 EURO
Sweden 19,00 EURO 199,00 EURO
Slovakia 19,00 EURO 199,00 EURO
Slovenia 19,00 EURO 199,00 EURO
Lithuania 19,00 EURO 199,00 EURO
Latvia 19,00 EURO 199,00 EURO
Gibraltar 19,00 EURO 199,00 EURO
Finland 19,00 EURO 199,00 EURO
Spain 19,00 EURO 199,00 EURO
Portugal 19,00 EURO 199,00 EURO
Hungary 19,00 EURO 199,00 EURO
Luxembourg 19,00 EURO 199,00 EURO
Croatia 19,00 EURO 199,00 EURO
United States of America 19,00 EURO 199,00 EURO
Russia 19,00 EURO 199,00 EURO

All prices include VAT.

Shipping address and billing address

In case you are frequently not at home during normal DHL delivery times, we can also deliver to an alternative address of your choice.

For orders outside the EU levies and duties may apply which shall be borne by the client on the spot.



5. Payment

Advance Payment

Advance payment

If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.


PayPal Express

Paypal

In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction will be processed by PayPal after placing the order. You will receive further instructions during the ordering process.

PayPal Plus

In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal services. Unless otherwise specified below, payment via PayPal Plus does not require registration with PayPal. You will find further information within the respective payment option and in the ordering process.

Direct debit via PayPal

Precondition for payment by direct debit via PayPal is an address and credit check, the payment is made directly to PayPal. By confirming the payment instruction, you grant PayPal a direct debit mandate. You will be informed by PayPal about the date your account is charged (so-called prenotification). The account will be charged before the goods are sent out.

Invoice payment via PayPal

Precondition for the invoice payment via PayPal is an address and credit check, the payment is made directly to PayPal.




6. Right to cancel

You are entitled to the statutory right to cancel, as described in the instructions on the right to cancel.

7. Retention of title

The goods shall remain our property until full payment is made. For businesses, the following applies additionally: We reserve ownership of the goods until complete settlement of all claims arising from a current business relationship. You may resell reserved goods in ordinary business operations; you shall assign any claims arising from this resale – irrespective of connecting or mixing of the reserved goods with a new item - in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorised to collect the claims; however, we may likewise collect the claims ourselves, should you fail to fulfil your payment obligations. We shall release the securities to which we are entitled at your request to the extent that the realisable value of the securities exceeds the value of the open claims by more than 10%.

8. Damage during delivery

For consumer the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

9. Warranty and guarantees

Applicability of the statutory guarantee provisions

Unless expressly agreed otherwise below, the statutory guarantee provisions (liability for defects) shall apply. With respect to consumers, the staturory guarantee provisions of the country of their respective habitual residence shall apply.

The following limitations and reductions of time periods with respect to businesses/merchants shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, limb or health
  • in case of intentional or grossly negligent breach of duty as well as fraudulent intent
  • in the event of a breach of essential contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
  • within the scope of a voluntary guarantee, if agreed, or
  • within the scope of application of the Product Liability Act (Produkthaftungsgesetz).

Restrictions in relation to businesses

In relation to businesses, only our own specifications and the manufacturer's product descriptions included in the contract shall be deemed to be an agreement on the quality of the goods; we shall not accept any liability for public statements made by the manufacturer or other advertising statements. For businesses, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The sale of used goods is subject to the exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB (German Civil Code) remain unaffected.

Provisions for merchants ("Kaufleute" in accordance with HGB - German Commercial Code)

Among merchants ("Kaufleute"), the obligation to examine and give notice of defects regulated in § 377 HGB (German Commercial Code) shall apply. If you fail to give notice as regulated therein, the goods shall be deemed to have been approved, unless the defect was not recognisable during the inspection. This does not apply if we have fraudulently concealed a defect.

Voluntary guarantees and customer service

Information on any additional voluntary guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

10. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

  • for injury to life, limb or health
  • for deliberate or grossly negligent breach of duty
  • for guarantee commitments, where agreed
  • towards consumer.

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

11. Code of conduct

We have submitted to the following codes of conduct:

- Trustedshops
- https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf

12. Online dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.

13. Final provisions

If you are a business, German law applies, to the exclusion of the UN Sales Convention.

If you are a "Kaufmann" within the meaning of the German Commercial Code (HGB), public-law legal entity or special public-law fund, the exclusive legal jurisdiction for all disputes from contractual relationships between us and you is our registered office.