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General Terms and Conditions

GENERAL TERMS AND CONDITIONS

1. Scope of application

The following Terms and Conditions shall govern all orders placed via our online shop.

2. Contractual partner, customer service

The sales contract is concluded between Musikcenter Scharte e.K. Further information on us can be found in the legal notice. Questions, queries, complaints and claims can be directed to our customer service department from Mo to Fri, 10 am to 6 pm (telephone number +49 (0) 5258 - 55 55).

3. Conclusion of contract

The product presentation in the online shop is no legally binding offer, but merely a non-binding online catalogue. By clicking the order button you make a binding order of the goods contained in the product basket. The confirmation of receipt of order is sent along with the order acceptance, immediately after sending the order, by an automatic email. A sales contract is concluded by submission of the email confirmation.

In case you chose PayPal as a means of payment, the sales contract is concluded at the time of confirmation of the payment order with the payment service provider.

For an effective conclusion of a contract it is essential that the order process is completed on submission of the order.

4. Shipping costs

Shipping costs

Shipment / shipping costs

The shipping costs within the following countries (except Germany) amounts to 19.00Euro.

From an order of 199,00Euro we deliver free of charge.


The shipping costs within Germany amounts to € 5.50. As of an order value of € 50 we deliver free of shipping costs.

Delivery

We deliver to the below-mentioned countries:

CountryShipping costsFREE SHIPPING ON
Germany 5,50 EURO 50,00 EURO
Belgium 19,00 EURO 199,00 EURO
Austria 19,00 EURO 199,00 EURO
France 19,00 EURO 199,00 EURO
Czech Republic 19,00 EURO 199,00 EURO
Denmark 19,00 EURO 199,00 EURO
Netherlands 19,00 EURO 199,00 EURO
Poland 19,00 EURO 199,00 EURO
United Kingdom 19,00 EURO 199,00 EURO
Italy 19,00 EURO 199,00 EURO
Ireland 19,00 EURO 199,00 EURO
Iceland 19,00 EURO 199,00 EURO
Sweden 19,00 EURO 199,00 EURO
Slovakia 19,00 EURO 199,00 EURO
Slovenia 19,00 EURO 199,00 EURO
Lithuania 19,00 EURO 199,00 EURO
Latvia 19,00 EURO 199,00 EURO
Gibraltar 19,00 EURO 199,00 EURO
Finland 19,00 EURO 199,00 EURO
Spain 19,00 EURO 199,00 EURO
Hungary 19,00 EURO 199,00 EURO
Luxembourg 19,00 EURO 199,00 EURO
Croatia 19,00 EURO 199,00 EURO
United-States-of-America 59,00 EURO 599,00 EURO

All prices include VAT.

Shipping address and billing address

In case you are frequently not at home during normal DHL delivery times, we can also deliver to an alternative address of your choice.

For orders outside the EU levies and duties may apply which shall be borne by the client on the spot.

5. Payment

Payment via credit card:

MasterCard and VISA are accepted for credit card payments. After completion of the order you may be requested to enter your 3D Secure Code. This code is an additional authentication process designated to ensure a clear identification of the legal card owner. Further information can be found on Verified by VISA as well as on MasterCard SecureCode. Your credit card account is debited on completion of the order.

Advance payment:

Payments shall be made within 14 days of receiving the request for payment to our account indicated. Discounts are not granted. Shipment of the goods will be made on receipt of payment.
Please make payments to the following bank account:
Account holder: Musikcenter Scharte e.K.
Bank: Volksbank Paderborn Höxter
IBAN: DE89 4726 0121 9139 9116 01
BIC: DGPBDE3MXXX
Please always indicate the order number and, if applicable, your customer number to ensure a fast assignment of incoming payments.

Cash on delivery:

Cash payment shall be made directly to the delivery agent on receipt of the goods. An extra fee of € 5.50 EUR is charged for this service (in addition to the invoice amount). Cash on delivery is restricted to customers in Germany.

Paypal:

You will be directed to a secure PayPal webpage after completion of the order. You need to be registered with PayPal or register with PayPal, log in with your access data, use one of your recorded means of payment and confirm the payment order to us. On conclusion of the transaction you will be re-directed to our online shop. Further information can be found on paypal.de.

Cash payment on collection by the customer:

In principle, you have the option to collect the goods with
Musikcenter Scharte e.K.
Thüler Straße 4
DE-33154 Salzkotten
during the following business hours:
Mo-Fr: 14.00-18.00Uhr 
Sa: 10.00-14.00Uhr 
Alternative dates after prior arrangement by telephone

Vouchers

Only one voucher can be redeemed per order. Furthermore, vouchers, unless otherwise indicated, can only be used once per customer. Vouchers will not be reimbursed in case of returned goods.

6. Reservation of title

The goods will remain our property until full payment is made.

7. Transport damages

In case the goods have been delivered with obvious transport damages, please immediately make a complaint with the delivery agent and also contact us immediately. Failure to make a complaint or make contact with us shall not have any consequence for your statutory claims, in particular warranty rights. But your support helps us to assert our claims against the deliverer or the transport insurer. 

8. Revocation instructions

Revocation instructions

Consumers are entitled to the right of revocation according to the following conditions, whereby the consumer is any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed occupational activity.


Revocation instruction


Revocation right

You have the right to return the received goods without giving any reasons within 14 (fourteen) days after you or a third person designated by you, who is not the transport company, took possession of the goods.

In order to exercise your revocation right,a clear statement on your intention to withdraw from the contract must be submitted e.g. via mail, fax or email to us (Musikcenter Scharte e.K., Thüler Straße 4, DE-33154 Salzkotten) You may use the sample revocation form in annex; this is, however, not mandatory. For compliance with the revocation period it is sufficient to notify us on the revocation before expiration of the revocation period.


Consequences of a revocation (Return and Refund)

In case of an effective revocation we shall return any payments received by you, including delivery costs (with the exception of additional costs which were incurred because you chose another type of delivery than our inexpensive standard delivery) immediately and, at the latest within 14 days as of the date we received your notification on the revocation of the contract. We will use the same means of payment you used in the initial transaction for repayment, unless otherwise agreed with you; we will not charge any fees for repayment.

I We may refuse to make repayment until we have received all the goods or received evidence that you have shipped the goods to us, whichever occurs earlier. You shall return the goods immediately to us or hand the goods over to us, at the latest within 14 days as of the date you notified us on the revocation of this contract. The deadline is met if you dispatch the goods before expiration of this deadline. You shall bear the costs for returning the goods.

The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.

The right of revocation does not apply to goods and services, which have been designed after customer specification or clearly are tailored to individual conditions.


___________________________________________________________________________
Cancellation form

(Please fill in said form and return it to us if you want to withdraw from the contract.)
An Musikcenter Scharte e.K., Thüler Straße 4, DE-33154 Salzkotten:

  • I / we (*) revoke the contract concluded by me / us (*) on the purchase of the following goods (*)/ the following services (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer
  • Signature of the consumer(s) (only for notifications via mail)
  • Date
___________________________________________________________________________

(*) Cross out non-applicable.


9. Guarantee

The statutory regulations shall apply to the rights of the customer in case of defects of quality and title.

10. Contract text record

We save the wording of contract and send you an e-mail detailing our General Terms and Conditions. You can also review and download the General Terms and Conditions on our website. You can review past orders in the customer login section, too.

11. Contractual language

The contractual language is German.

12. Advise according to the German Battery Act

Battery
“Harmful substances: Pb = battery contains lead”
“Harmful substances: Cd: battery contains Cadmium”
“Harmful substances Hg: battery contains mercury”

13. Dispute Resolution

The European Commission provides a platform for online dispute settlement (OS), which you can find here: http://ec.europa.eu/consumers/odr/. We are not obligated or unwilling to participate in a dispute settlement procedure in front of a Consumer sealing station.