FAQ - Shipment
What is the shipping cost to my home?
We ship free of shipping costs within Germany from a value of goods of 50,00Euro.
With which shipping company will my order be delivered?
We ship our instruments with DHL (insured shipping). You can track your order online directly after shipping and schedule the arrival of your new instrument.
What do I do if the delivery is damaged?
Due to a very secure packaging of our accordions and guitars we have a 98% shipping security! If your order arrives damaged, please document the damage with pictures and contact us. Through the DHL transport insurance your delivery is completely secured.
Can I return my instrument if I don't like it?
You can return your item within 14 days of receipt.
Was there no suitable answer? Or do you have product-specific questions?
You are welcome to contact us at the following phone number, via e-mail or our contact form.
Tel.: 05258 5555
E-Mail: [email protected]