Can I return my instrument?
You can return your item within 14 days of receiving it.
What is the shipping cost to my home?
We dispatch free of charge within Europe from a goods value of 199.00 Euro.
Which shipping company will my order be delivered with?
We ship our instruments with DHL (insured shipping). You can track your order online immediately after shipping and plan the arrival of your new instrument.
What do I do if the delivery is damaged?
Due to a very secure packaging of our accordions and guitars we have a 98% shipping security! If your order arrives damaged, please document the damage with pictures and contact us. Your delivery is completely secured by the DHL transport insurance.
Was there no suitable answer? Or do you have product-specific questions?
You can contact us at the following telephone number, via e-mail or our contact form.
Phone.: 05258 5555
E-Mail: [email protected]