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Right of Withdrawal

Revocation instructions

Consumers are entitled to the right of revocation according to the following conditions, whereby the consumer is any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed occupational activity.


Revocation instruction


Revocation right

You have the right to return the received goods without giving any reasons within 14 (fourteen) days after you or a third person designated by you, who is not the transport company, took possession of the goods.

In order to exercise your revocation right,a clear statement on your intention to withdraw from the contract must be submitted e.g. via mail, fax or email to us (, , - ) You may use the sample revocation form in annex; this is, however, not mandatory. For compliance with the revocation period it is sufficient to notify us on the revocation before expiration of the revocation period.


Consequences of a revocation (Return and Refund)

In case of an effective revocation we shall return any payments received by you, including delivery costs (with the exception of additional costs which were incurred because you chose another type of delivery than our inexpensive standard delivery) immediately and, at the latest within 14 days as of the date we received your notification on the revocation of the contract. We will use the same means of payment you used in the initial transaction for repayment, unless otherwise agreed with you; we will not charge any fees for repayment.

I We may refuse to make repayment until we have received all the goods or received evidence that you have shipped the goods to us, whichever occurs earlier. You shall return the goods immediately to us or hand the goods over to us, at the latest within 14 days as of the date you notified us on the revocation of this contract. The deadline is met if you dispatch the goods before expiration of this deadline. You shall bear the costs for returning the goods.

The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.

The right of revocation does not apply to goods and services, which have been designed after customer specification or clearly are tailored to individual conditions.


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Cancellation form

(Please fill in said form and return it to us if you want to withdraw from the contract.)
An , , - :

  • I / we (*) revoke the contract concluded by me / us (*) on the purchase of the following goods (*)/ the following services (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer
  • Signature of the consumer(s) (only for notifications via mail)
  • Date
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(*) Cross out non-applicable.


9. Guarantee

The statutory regulations shall apply to the rights of the customer in case of defects of quality and title.